SutraOne — A Woco Ventures LLC Company

Telecommunication & Messaging Policy

Last Updated: January 2026

1. Purpose of This Policy

This Telecommunication & Messaging Policy explains how SutraOne and Woco Ventures LLC communicate with users through SMS, phone calls, push notifications, and other electronic messaging channels. It also outlines user rights, consent requirements, and opt-out options. This policy applies globally, including users in the United States, United Kingdom, European Union, India, Australia, and New Zealand.

2. Types of Communications We Send

2.1 Essential Communications (Required)

These messages are necessary for account security and service functionality:

One-Time Passwords (OTP)
Two-Factor Authentication (2FA) codes
Password reset messages
Account verification
Fraud alerts
Critical service notifications

These cannot be disabled.

2.2 Service-Related Communications

These messages support your use of SutraOne:

Account updates
Organization membership notifications
Tijori vault activity alerts
Billing or subscription notices
Customer support responses

Some preferences may be managed in your account settings.

2.3 Marketing & Promotional Communications (Optional)

These messages are sent only if you explicitly opt in:

Product announcements
Feature updates
Special offers
Event invitations
Community updates

You may opt out at any time.

3. Explicit User Consent

Before receiving SMS, automated calls, or marketing messages, users must provide clear, affirmative consent by checking a box during signup or updating preferences.

Consent Text (Displayed to Users)

By checking this box, I authorize SutraOne / Woco Ventures LLC to send me recurring automated text messages (SMS), calls, and notifications at the mobile number I provide. These may include account alerts, authentication codes, service updates, and optional marketing communications. Message frequency varies. Message and data rates may apply. I may withdraw my consent at any time by replying STOP or updating my preferences. Essential security messages cannot be disabled.

4. User Rights and Choices

4.1 Opt-Out Options

Users may stop receiving communications at any time:

SMS: Reply STOP
Email: Click "Unsubscribe"
Marketing calls: Request removal
App notifications: Disable in device settings
Account settings: Manage preferences under "Communication Preferences"

Opting out of marketing does not affect essential security messages.

4.2 Updating Your Phone Number

If a user changes their phone number:

The new number must be re-verified
Consent must be re-confirmed
The old number will be unsubscribed automatically

5. How We Use Your Phone Number

We use your phone number only for:

Authentication and account security
Service-related notifications
Customer support
Optional marketing (only with explicit consent)

We do not sell or share your phone number with third-party marketers.

6. Global Legal Compliance

6.1 United States (TCPA & CTIA)

We comply with:

Telephone Consumer Protection Act (TCPA)
CTIA Messaging Principles
Carrier compliance rules

Marketing messages require separate, explicit opt-in.

6.2 United Kingdom & European Union (GDPR)

Under GDPR:

Consent must be freely given, specific, informed, and unambiguous
Users may withdraw consent at any time
We maintain records of consent

6.3 India (DPDP Act)

We comply with:

Notice and consent requirements
Reasonable security safeguards
User rights to withdraw consent

6.4 Australia (APPs) & New Zealand (NZPA)

We comply with:

Australian Privacy Principles
New Zealand Privacy Act 2020
Cross-border disclosure rules

7. Data Retention

We retain communication logs only as long as necessary for:

Security
Fraud prevention
Legal compliance
Audit requirements

Marketing consent records are retained until consent is withdrawn.

8. Contact Information

Woco Ventures LLC
Email: wocoventures@gmail.com
Support available through the SutraOne app.

9. Relationship to Other Policies

This Telecommunication & Messaging Policy works together with:

SutraOne Terms of Service
SutraOne Privacy Policy
Global Compliance Addenda
Organization & Member Data Policy
Tijori Digital Vault Policy

In the event of conflict, the Terms of Service govern.